Citizen’s Charter

TESDA Region V Citizen’s Charter 2025

TESDA Citizen’s Charter 2025

Technical Education and Skills Development Authority

445

Pages

100+

Services

2025

Edition

Mandate

TESDA is the government agency tasked to manage and supervise Technical Education and Skills Development (TESD) in the Philippines. Created through Republic Act No. 7796 otherwise known as the Technical Education and Skills Development Act of 1994.

Vision

The transformational leader in the technical education and skills development of the Filipino workforce.

Mission

TESDA sets direction, promulgates relevant standards, and implements programs geared towards a quality-assured and inclusive technical education and skills development and certification system.

Service Pledge

  • Provide responsive and transparent public service.
  • Abide by TESDA service standards.
  • Continuously improve service processes.
  • Promote customer satisfaction.
  • Attend clients during official hours.
  • Encourage compliance with Citizen’s Charter standards.

Central Office Services

  • Assessment and Certification
  • Complaints Handling
  • Customer Inquiry Services
  • Dormitory Services
  • Issuance of CAV
  • Research Assistance
  • Portfolio Assessment
  • Foreign Scholarship Processing

  • Leave Application
  • Retirement Processing
  • Procurement Services
  • Transportation Services
  • Legal Opinion
  • Scholarship Fund Transfer

Regional Office Services

  • Collection of Fees
  • Complaints Handling
  • Customer Assistance
  • Preparation of Regional Qualification Map
  • Mobile Training Program Registration
  • HR Services

Provincial Office Services

  • Assessment and Certification
  • Scholarship Availment
  • Program Registration
  • CAV Issuance
  • NC/COC Replacement
  • Competency Assessor Accreditation
  • Provincial Qualification Map

TESDA Training Centers

  • Conduct of Assessment
  • Enrollment
  • Scholarship Application
  • Issuance of Training Certificate
  • Dormitory Services
  • Community-Based Training
  • Rental of Facilities

TESDA Administered Schools

  • Assessment and Certification
  • Scholarship and Enrollment
  • Diploma Program Application
  • Transcript of Records
  • Training Certificate Issuance
  • Dormitory Services

Feedback and Complaints

Customer Feedback

TESDA welcomes suggestions, commendations, and complaints to continuously improve service delivery.

TESDA Citizen’s Charter 2025

Technical Education and Skills Development Authority

Region V – Bicol Region